000025787 - Error: 'VBScript: certificate renewal' appears when installing a certificate using Microsoft Internet Explorer 6.0. An error has been detected and no certificate operation can occur because a needed component could not be loaded.

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025787
Applies ToMicrosoft Internet Explorer 6.0
Keon Certificate Authority 6.5.1
IssueError: "VBScript : certificate renewal" appears when installing a certificate using Microsoft Internet Explorer 6.0. The full text of the error is as follows:

An error has been detected and no certificate operation can occur because a needed component could not be loaded.
Check your browser settings and press the "Install" button again, making sure to accept the control being downloaded if asked.

If you don't know what caused this, please contact the administrator for this Website. Please indicate the version of the Microsoft Internet Explorer browser you are using and the error code above.
ResolutionThis error may occur when using Microsoft Internet Explorer 6. To resolve this issue, update your web browser to the latest version available on the Microsoft Windows Update web site.
Legacy Article IDa30902

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