000025830 - RSA ClearTrust - RSA SecurID authentication does not work

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025830
Applies ToRSA ClearTrust 5.0.1
IssueRSA ClearTrust - RSA SecurID authentication does not work
Auth server error message:
2003-05-06 14:08:59:847 EDT,Internal Error,Description = Server Cannot find the ClearTrust SecurID auth library. Please check if the "SDAuth" library is available,Details = java.lang.Exception: Server Can not find the ClearTrust SecurID auth library. Please check if the "SDAuth" library is available
CauseWrong version of SDAuth.dll file (RSA ClearTrust 4.7 version will not work with RSA ClearTrust 5.0.1)
ResolutionTo correct this issue, check the date on the C:\winnt\system32\SDAuth.dll file - for RSA ClearTrust 5.0.1, this file should be 20KB and dated 11/22/2002 1:02 PM.
Legacy Article IDa17833

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