000025912 - Smart Card Logon certificate not accepted

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025912
Applies ToMicrosoft Windows 2000
Microsoft Active Directory
Keon Certificate Authority 6.5
IssueSmart Card Logon certificate not accepted
Error: "The system could not log you on. Your credentials could not be verified." while attempting to use a certificate for Smart Card Logon
Resolution

Microsoft purposely gives a non-specific error message when there is a problem with a Smart Card Logon certificate. This error can be caused by one or more of reasons. See the following URL's for more information on debugging

http://www.microsoft.com/windows2000/techinfo/administration/security/smrtcrdtr.asp

http://www.microsoft.com/technet/treeview/default.asp?url=/technet/security/topics/smrtcard/default.asp

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q281245

Legacy Article IDa20466

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