000025913 - Name resolution errors in RSA Federated Identity Manager (FIM) 2.5

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025913
Applies ToRSA Federated Identity Manager (FIM) 2.5
Microsoft Windows 2000 Server SP4
IssueName resolution errors in RSA Federated Identity Manager (FIM) 2.5
The administration server could not be contacted
CauseRunning "configtool ADDBASICAUTHUSER" generates this error. The problem is that the fully qualified domain name (FQDN) of the server cannot be resolved properly.
ResolutionTo correct this issue, modify the <INSTALLDIR>\bin\setserverenv.cmd file in RSA Federated Identity Manager (FIM) to ensure that references to the server name are modified to the IP address as shown in the sample extract below:

:localServer
set ADMIN_SERVER_HOST=fimserver.rsa.net
set PRIMARY_SERVER_HOST="fimserver.rsa.net"
set PRIMARY_SERVER_PORT="7001"
set PRIMARY_SERVER_SSL_PORT="7002"

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
set ADMIN_SERVER_PORT=7081
set ADMIN_SERVER_SSL_PORT=7082
set RSA_CSF_ADMIN_SERVER_OPTIONS=-Drsa.admin.server.host=fimserver.rsa.net
set RSA_CSF_ADMIN_SERVER_OPTIONS=%RSA_CSF_ADMIN_SERVER_OPTIONS% -Drsa.admin.server.port=%ADMIN_SERVER_PORT%
set RSA_CSF_ADMIN_SERVER_OPTIONS=%RSA_CSF_ADMIN_SERVER_OPTIONS% -Drsa.admin.server.ssl.port=%ADMIN_SERVER_SSL_PORT%
set RSA_CSF_PRIMARY_SERVER_OPTIONS=-Drsa.primary.server.host=fimserver.rsa.net
set RSA_CSF_PRIMARY_SERVER_OPTIONS=%RSA_CSF_PRIMARY_SERVER_OPTIONS% -Drsa.primary.server.host.port=7001
set RSA_CSF_PRIMARY_SERVER_OPTIONS=%RSA_CSF_PRIMARY_SERVER_OPTIONS% -Drsa.primary.server.host.ssl.port=7002


Might become:

:localServer
set ADMIN_SERVER_HOST=192.168.0.5
set PRIMARY_SERVER_HOST="192.168.0.5"
set PRIMARY_SERVER_PORT="7001"
set PRIMARY_SERVER_SSL_PORT="7002"

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
set ADMIN_SERVER_PORT=7081
set ADMIN_SERVER_SSL_PORT=7082
set RSA_CSF_ADMIN_SERVER_OPTIONS=-Drsa.admin.server.host=192.168.0.5
set RSA_CSF_ADMIN_SERVER_OPTIONS=%RSA_CSF_ADMIN_SERVER_OPTIONS% -Drsa.admin.server.port=%ADMIN_SERVER_PORT%
set RSA_CSF_ADMIN_SERVER_OPTIONS=%RSA_CSF_ADMIN_SERVER_OPTIONS% -Drsa.admin.server.ssl.port=%ADMIN_SERVER_SSL_PORT%
set RSA_CSF_PRIMARY_SERVER_OPTIONS=-Drsa.primary.server.host=192.168.0.5
set RSA_CSF_PRIMARY_SERVER_OPTIONS=%RSA_CSF_PRIMARY_SERVER_OPTIONS% -Drsa.primary.server.host.port=7001
set RSA_CSF_PRIMARY_SERVER_OPTIONS=%RSA_CSF_PRIMARY_SERVER_OPTIONS% -Drsa.primary.server.host.ssl.port=7002


NOTE: Make a backup copy of the file before editing it - if the modification allows the command to run successfully, then perform the following 2 steps:

1. Put the file back to using FQDNs

2. Identify the limitation/error in your name resolution

NOTE: RSA Security cannot assist with this task - contact your operating system or network vendor for assistance
Legacy Article IDa24524

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