000025928 - Error: 'Unable to install the certificate. Error code: 80004005' ; certificate renewal fails for encryption certificate to ActivCard Gold Smart Card

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025928
Applies ToKeon Certificate Authority 6.5.1
Keon Key Recovery Module 6.5.1
Microsoft Windows 2000 Advanced Server SP4
ActivCard Gold
IssueError: "Unable to install the certificate. Error code: 80004005" ; certificate renewal fails for encryption certificate to ActivCard Gold Smart Card
CauseDuring the renewal process, the user authenticates to the renewal server by using their authentication certificate, but the encryption certificate has not been registered into the current browser. As the renewal process completes, the system attempts to replace a certificate that does not exist and generates the error message.
ResolutionBefore proceeding with a renewal process, ensure that the ActivCard Gold utilities have been used to register the stored certificates into the Microsoft Internet Explorer browser by using the menu option "Tools / Register Certificates..."

For further advice on how this functionality works or for automation options, contact ActivCard Customer Support.
WorkaroundThe Authentication certificate is marked a default in ActivCard Gold
The encryption certificate is being renewed
Legacy Article IDa20586

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