000025940 - Error: 'Not acting server for this agent' appears in RSA ACE/Server activity log when SecurID authentication is tried (if RSA ACE/Agent is installed on any client machine  e.g. web servers  Windows or UNIX Agents)

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025940
Applies ToCheck Point Firewall
RSA ACE/Server 5.0.1 (no longer supported as of 8-15-2004)
RSA ACE/Agent
Local test authentication works correctly
IssueError: "Not acting server for this agent" appears in RSA ACE/Server activity log when SecurID authentication is tried (if RSA ACE/Agent is installed on any client machine, e.g. web servers, Windows or UNIX Agents)
Added Check Point firewall as Agent host, generated configuration file, and copied file to firewall
CauseThe name of the ACE/Server in replica table does not match with the name of acting master server in ACE/Server configuration management.
ResolutionThe hostname of Acting Master in ACE/Server configuration should be changed to match the replica table.

a. On UNIX ACE/Server:
 cd ace/prog
./sdrepmgmt list | more
 Verify the hostname of the primary server in replica table.

 Compare the primary server name in ./sdinfo acting master server field.

If the name does not match, edit the etc/hosts file. Add the hostname identical to the name in replica table.

Run ./sdsetup -config
Stop and Start the ACE/Server
Run ./sdinfo | more
Verify the name is matching with the hostname in replica table

b. On NT ACE/Server:
  Start -->run -->cmd -->cd \ace\prog
  sdrepmgmt list | more

  Verify the hostname of the primary server.

  Compare the primary server name in ACE/Server configuration Management in the acting master server field.

  If the name does not match, edit the Winnt/system32/drivers/etc/hosts file.
  Add the IP address and hostname identical to the name in replica table.
  Edit the ACE/Server Configuration Management.
Legacy Article IDa6049

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