000025960 - QuickAdmin - Having trouble accessing Authentication Page using Port 8080

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025960
Applies ToRSA Authentication Manager 6.1.x
QuickAdmin 6.1 running on Tomcat.
Tomcat Servlet Engine
All Microsoft Windows Platforms
IssueUsing Tomcat web server to serve up the authentication page.
Using the URL http://<servername>:8080/quickadmin results in a "Page cannot be displayed"
CauseOur RSA Web Service is not running...or another process is occupying Port 8080.
Resolution

If our RSA Web Service is not started, start this service within Administrative Tools > Services.

Be sure that while our RSA Web Service is not started, that port 8080 is not already occupied. 

     netstat -anb
          Use this command to see if port 8080 is already listening...and if so, what process is "attached" to that socket.

Once port 8080 is freed up and our RSA Web Service is started, you should be able to hit the URL successfully.

Legacy Article IDa37224

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