000025958 - How long can an Agent wait to send a next tokencode or new pin message?

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025958
Applies ToAll ACE/Agents
User waits more than 2 minutes 20 seconds to send requested data after receiving a NEXT_TOKENCODE_REQUIRED or NEW_PIN_REQUIRED status from the Authentication Manager.
IssueHow long can an Agent wait to send a next tokencode or new pin message?
The Authentication Manager ignores the provided tokencode or PIN value.
CauseIf no data is received from an Agent, the Authentication Manager deletes the ongoing authentication transaction after 140 seconds.
ResolutionAgent applications should cancel multi-step authentication transactions prior to this 140 second time limit.
Legacy Article IDa31836

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