000019836 - Error: 'All LDAP connections have been started' in RSA ClearTrust

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000019836
Applies ToRSA ClearTrust 5.0
iPlanet Directory Server
IssueError: "All LDAP connections have been started" in RSA ClearTrust
All LDAP connections have been started:

LDAPReservedSequenceFactory.getSequence("AdminSequence")
sirrus.da.exception.DataStoreException: The result set does not contain any entries.
       at sirrus.da.ldap.admin.factory.LDAPFactory.createSequences(LDAPFactory.java:257)
       at sirrus.da.ldap.admin.factory.LDAPFactory.<init>(LDAPFactory.java:124)
       at java.lang.reflect.Constructor.newInstance(Native Method)
       at sirrus.da.admin.AdminDA.<init>(AdminDA.java:108)
       at sirrus.da.admin.AdminDA.initialize(AdminDA.java:154)
       at sirrus.api.server.AdministrativeAPIServer.main(AdministrativeAPIServer.java:178)
failed, reason is: The result set does not contain any entries.
sirrus.da.exception.DataStoreException: The result set does not contain any entries.
       at sirrus.da.ldap.admin.factory.LDAPFactory.createSequences(LDAPFactory.java:257)
       at sirrus.da.ldap.admin.factory.LDAPFactory.<init>(LDAPFactory.java:124)
       at java.lang.reflect.Constructor.newInstance(Native Method)
       at sirrus.da.admin.AdminDA.<init>(AdminDA.java:108)
       at sirrus.da.admin.AdminDA.initialize(AdminDA.java:154)
       at sirrus.api.server.AdministrativeAPIServer.main(AdministrativeAPIServer.java:178)
CauseThe configuration in RSA ClearTrust in .\conf\ldap.conf does not match what has been configured in the Directory Service you've connected to
ResolutionTo correct this issue, examine the LDAP.CONF file and ensure the values are correct, especially lines such as the following:

    cleartrust.data.ldap.user.basedn                  :ou=People, dc=rsasecurity, dc=com

    cleartrust.data.ldap.group.basedn      :ou=Groups, dc=rsasecurity, dc=com

    cleartrust.data.ldap.admin.user.basedn                  :ou=ctscAdminRepository, dc=rsasecurity, dc=com

    cleartrust.data.ldap.admin.group.basedn      :ou=ctscAdminRepository, dc=rsasecurity, dc=com

    cleartrust.data.ldap.admin.basedn            :ou=ctscAdminRepository, dc=rsasecurity, dc=com
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