000020620 - Error: 'Administrator Sign on Failed' in RSA ACE/Sever log when starting RSAWebExpress service

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000020620
Applies ToRSA SecurID Web Express 1.2
RSA ACE/Server 5.1 (no longer supported as of 7-14-2006)
IssueError: "Administrator Sign on Failed" in RSA ACE/Sever log when starting RSAWebExpress service
JRun default server event log (RSASecuridWebExpress\JRun\servers\default\logs), shows error: "failed to create ACE object pool" error "unable to send passcode to ACE Server after send passcode at new user pinmode, status=ACE CMD error"
ResolutionTo correct this issue, go to Database Administration or sdadmin > System > Edit system parameters and check the option "Administrator authentication methods: User passwords".
Legacy Article IDa17839

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