000021144 - Error: '103: Invalid Browser State. Either your browser does not support HTTP Cookies or you took too long to respond to the next tokencode request' when using RSA ACE/Agents in New PIN Mode

Document created by RSA Customer Support Employee on Jun 16, 2016•Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021144
Applies ToRSA ACE/Agent 5.0
New Pin Mode
Next Tokencode Mode
F5 Networks BIG-IP Load Balancer
IssueError: "103: Invalid Browser State. Either your browser does not support HTTP Cookies or you took too long to respond to the next tokencode request" when using RSA ACE/Agents in New PIN Mode
F5 BigIP Persistence setting is turned off
CauseLoad balancer was not maintaining state during the multi-transaction
ResolutionTo correct this issue, set the load balancer's Persistence setting to "on" to maintain state.
Legacy Article IDa21162

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