000020200 - Error: 'An error occurred while accessing the Registry  Error:35' in Microsoft Management Console (MMC) after clicking the Web PassPort tab

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000020200
Applies ToKeon Web PassPort 1.1.1
Microsoft Windows 2000 Advanced Server SP2
Microsoft Internet Information Server (IIS) 5.0
Microsoft Management Console (MMC)
IssueError: "An error occurred while accessing the Registry, Error:35" in Microsoft Management Console (MMC) after clicking the Web PassPort tab
CauseThis error is due to something in the registry not allowing access to open registry if you pass the local hostname as user
ResolutionTo correct this issue, contact RSA Security Customer Support and request hot fix tst00030711 which includes a new sdmmc.dll binary. This new file passes a null variable when opening the registry which forces it to use local computer for access.
Legacy Article IDa15222

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