|Applies To||RSA ClearTrust 4.7.1|
RSA ClearTrust Agent 2.0 (formerly 4.7.1) for BEA WebLogic
Microsoft Windows 2000
|Issue||How to install RSA ClearTrust components|
InstallShield window title finishes with the part word 'setu'
Dialog box entries are truncated
Add/Remove programs lists the product as 'ClearTrus Serve'
Installation directory is recommend as 'c:\program files\cleartrus'
|Cause||A bug exists in InstallShield causing problems with reading and writing registry keys when different versions of InstallShield have been used on the same system.|
When an application is installed using InstallShield, generic InstallShield code is installed into 'C:\Program Files\Common Files\InstallShield\engine\6\Intel 32'. In some instances, existing files in this directory may cause these symptoms when a later product is installed.
For detailed explanation, please see InstallShield Knowledgebase; search for Q106585 about InstallShield v6.3 runtime; and also http://www.installshield.com/downloads/isp/is6.31_relnotes.asp about registry key accessing.
|Resolution||Later versions of ClearTrust use a version of InstallShield where the problem has been resolved. Where the symptoms occur with existing software, the workaround is to delete the existing 'C:\Program Files\Common Files\InstallShield\engine\6\Intel 32' directory.|
|Legacy Article ID||a12474|