000026000 - Error: 'Problem processing request: message is 'Failed to connect to the ACE/Server snoopy56 with port = 5570. Wrong ACE/Server port number or ACE Web Admin service is down. Error code: 109'' when logging in to RSA ACE/Server Quick Admin

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000026000
Applies ToRSA ACE/Server 5.1 (no longer supported as of 7-14-2006)
RSA ACE/Server Quick Admin
Microsoft Windows
UNIX (AIX, HP-UX, Solaris)
IssueError: "Problem processing request: message is 'Failed to connect to the ACE/Server snoopy56 with port = 5570. Wrong ACE/Server port number or ACE Web Admin service is down. Error code: 109'" when logging in to RSA ACE/Server Quick Admin
ResolutionTo correct this issue, follow these steps:

Windows:

On the machine running RSA ACE/Server, navigate to Start Menu --> Programs --> Administrative Tools --> Services and start RSA ACE/Server Quick Admin Daemon

UNIX:

- Go to the ace/prog directory

- Run "aceserver stop; sdconnect stop"

- Run "sdconnect start; aceserver start"
Legacy Article IDa17604

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