000021486 - Error: '-177 Random number generator failed' while importing tokens in RSA SecurID Passage

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021486
Applies ToRSA SecurID Passage 3.5.1
Entrust
PKCS11
IssueError: "-177 Random number generator failed" while importing tokens in RSA SecurID Passage
User is attempting to enroll for a certificate through the Entrust CA using the Passage Enhanced Cryptographic provider as the CSP. This would generate the key directly on the card.
CauseAt this time, RSA Security does not support direct enrollment through the Entrust CA. RSA SecurID Passage 3.5.1 only supports PKCS12 file format for enrollment through this CA.
ResolutionThe workaround to this issue is to export certificates from Entrust to PKCS12 format, then import PKCS12 onto the Smart Card/UCB token from the Passage control center.
Legacy Article IDa23124

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