|Applies To||RSA SecurID Passage 3.5.1|
|Issue||Error: "-177 Random number generator failed" while importing tokens in RSA SecurID Passage|
User is attempting to enroll for a certificate through the Entrust CA using the Passage Enhanced Cryptographic provider as the CSP. This would generate the key directly on the card.
|Cause||At this time, RSA Security does not support direct enrollment through the Entrust CA. RSA SecurID Passage 3.5.1 only supports PKCS12 file format for enrollment through this CA.|
|Resolution||The workaround to this issue is to export certificates from Entrust to PKCS12 format, then import PKCS12 onto the Smart Card/UCB token from the Passage control center.|
|Legacy Article ID||a23124|