000026045 - RSA ACE/Server Quick Admin fails to install correctly

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000026045
Applies ToMicrosoft Windows
RSA ACE/Server Quick Admin
RSA ACE/Server
IssueRSA ACE/Server Quick Admin fails to install correctly
Web browser displays "Page cannot be displayed" when URL http://localhost:8000/jvm/webserver/connectors/index.jsp?jrun_j=default is called
An exception 'JRun Aborting! [javax.servlet.ServletException: no such service '{servlet.webapps}']' is found in the JRun Admin-event.log found in \Program Files\Allaire\JRun\logs
CauseMicrosoft Internet Information Services (IIS) Lockdown tool has been used on Microsoft Internet Information Service prior to the installation of RSA ACE/Server Quick Admin software
ResolutionPlease do not use Microsoft Internet Information Services (IIS) Lockdown prior to the installation or configuration of RSA ACE/Server Quick Admin software, as it turns off features required by JRun to interface with Microsoft Internet Information Service (IIS).

Please read about RSA Security Products and system hardening or contact RSA Security Customer Support in reference to our policies on supporting hardened systems or increasing security levels on applications and operating systems.

NOTE: Information about Installing and Using IIS Lockdown is available from Microsoft at URL http://support.microsoft.com/default.aspx?scid=kb;EN-US;325864.
Legacy Article IDa23733