000022564 - Error: 'Access violation - code c0000005' in RSA ACE/Agent for Windows; Windows VPN gateway crashes

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000022564
Applies ToRSA ACE/Agent 5.6 for Windows
Microsoft Windows Server 2003
IssueError: "Access violation - code c0000005" in RSA ACE/Agent for Windows; Windows VPN gateway crashes
Reporting queued error: faulting application svchost.exe, version 5.2.3790.0, faulting module sdeap.dll, version, fault address 0x00013954
Access violation - code c0000005 (first/second chance not available)
eax=00000018 ebx=00000000 ecx=00000006 edx=00000000 esi=00000000 edi=0306fa7c
eip=67cc3364 esp=0306fa54 ebp=0306fa5c iopl=0 nv up ei ng nz ac pe cy
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00010293
CauseA null pointer is accessed on certain types of user connections. Some users are able to authenticate correctly, but for certain users, the connection fails and the Microsoft VPN service crashes and loses all connections.
ResolutionA replacement sdeap.dll file is available that corrects this specific issue and resolves matching a dump. Contact RSA Security Customer Support to request the hot fix for ID38672.

NOTE: This hot fix can also be also supplied as a debug build with the debug symbols file. This ensures that if an unrelated issue occurs, a full stack trace can be obtained to assist in resolution of any other issue with this module.
Legacy Article IDa31268