000019629 - Error: 'Error 500 - 500 unhandled exception thrown from /search user.jsp;11' in RSA ClearTrust 4.7 Entitlements Manager (Admin GUI)

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000019629
Applies ToRSA ClearTrust 4.7 Entitlements Manager (Admin GUI)
JRun 4.0
Sun Solaris 2.8
IssueError: "Error 500 - 500 unhandled exception thrown from /search user.jsp;11" in RSA ClearTrust 4.7 Entitlements Manager (Admin GUI)
RSA ClearTrust 4.7 and JRun 4.0 installed on Sun Solaris machine
RSA ClearTrust Entitlements Manager (Admin GUI) using JRun 4.0 loads fine in web browser, but when trying to search for users, the following error shows up in the browser: "Error 500 - 500 unhandled exception thrown from /search user.jsp;11"
CauseJRun 4.0 has not been qualified as a servlet engine for RSA ClearTrust 4.7 Entitlements Manager (Admin GUI)
ResolutionUse Macromedia JRun 3.1 Advanced Edition which has been certified to work with RSA ClearTrust 4.7 Entitlements Manager (Admin GUI).
Legacy Article IDa11076

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