000025227 - Error: 'Access Denied - you are not authorized to access this resource' in web browser

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025227
Applies To
RSA ClearTrust Agent 4.6 for Microsoft Internet Information Services (IIS) 6.0
IssueError: "Access Denied - you are not authorized to access this resource" in web browser
Error: "<info> No servers in pool" at the info level in ctagent.log file
Error: "<Critical> - Error creating Runtime API connection: request to xxx:5608 failed {CT_SOCKET_ERROR] and <Critical> - Critical error: CT_SERVER_TIMED_OUT" at the critical level in ctagent.log file
CauseThis error indicates that the dispatcher cannot be contacted, and the agent is unable to obtain a list of authentication servers
Resolution
To correct this issue, ensure the dispatcher is online and reachable from the web server machine. Also, ensure that the name in the webagent.conf file setting cleartrust.agent.dispatcher_list resolves to the correct host. Lastly, ensure that port 5615 that is used by the dispatcher is open if there is a firewall between the agent and the dispatcher.
Workaround
Installed RSA ClearTrust Agent
Legacy Article IDa25537

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