000025753 - Access Denied Syntax Error when authenticating with Oracle SQL RADIUS client using Advanced Security Option and shared secrets over 16 characters with RSA Authentication Manager 8.x

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support on Dec 5, 2019
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Article Number000025753
Applies ToRSA Product Set:  SecurID
RSA Product/Service Type:  Authentication Manager
RSA Version/Condition:  8.x
IssueOne of the following errors are seen:
 
Error: "Access Denied, Syntax Error" when authenticating with Oracle SQL RADIUS client using Advanced Security Option and shared secrets over 16 characters

Error: "Access Denied, Syntax Error" Shared secret / encryption key is longer than 16 characters as documented in the Partner Advanced Security Option Implementation Guide
CauseThe Oracle application is actually truncating the shared secret without error and sending only the first 16 characters to RSA Authentication Manager.
ResolutionTo correct this issue, shorten the shared secret and encryption key to 16 characters or fewer.
Legacy Article IDa22566

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