000025385 - Error message received when approving KCA installation certificate request

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025385
Applies ToKeon Certificate Authority 6.0
Sun Solaris 2.8
Microsoft Internet Explorer 6.0
IssueError message received when approving KCA installation certificate request
While approving a OneStep SSL installation certificate in KCA Admin Console, under Admin Operations, Installation requests, selects request, issues certificates and gets an error that reads "line 572 char 4 error a Null reference pointer was passed to the stub. Code:0  /ca/rsakeon.xuda"
CauseIE 6.0 browser not supported for KCA Administration
ResolutionAs stated on page 18 of the RSA Keon Certificate Authority 6.0 Installation Guide, Keon CA supports Web-based administration only with the following browsers:

- Netscape Navigator 4.7, with JavaScript and UTF-8 encoding enabled
- Microsoft Internet Explorer 5.0, with JavaScript and UTF-8 encoding enabled
- Microsoft Internet Explorer 5.5, with JavaScript enabled
Legacy Article IDa9426

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