000025286 - Error: 'Access Denied  PASSCODE Incorrect' when dialing into VPN as an international long distance call

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025286
Applies ToRSA ACE/Server
Able to authenticate using static passwords
IssueError: "Access Denied, PASSCODE Incorrect" when dialing into VPN as an international long distance call
Username, PIN, and PASSCODE entered prior to connection being made
CauseA long distance connection may take a couple minutes to complete. Authentication in this method will likely result in the token being put into next tokencode mode. If the connection type does not support next tokencode mode or is not interactive, then the user will be given "Access denied".
ResolutionUse a post terminal dial-up connection. This will allow the connection to be interactive (allow next tokencode mode) so the PASSCODE will be current.
Legacy Article IDa196

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