000020934 - Error: 'Could Not Connect to JRun Server' after starting RSA SecurID Web Express

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000020934
Applies ToRSA SecurID Web Express 1.2
Microsoft Windows 2000 Advanced Server
More likely to happen with multi- or hyper-threaded processors
IssueError: "Could Not Connect to JRun Server" after starting RSA SecurID Web Express
No relevant messages logged to JRun or Web Express logs
JRun not listening on port 8100
CauseAn issue was found in aceclnt.dll that results in a slow authentication response.  This response delay causes Web Express to time out.
ResolutionThis issue has been corrected by a hot fix. Contact RSA Security Customer Support and request the fix for issue tst00038412.
Legacy Article IDa19552