000025403 - Error: 'Error GUI-00022  The Entitlement Server might be down' when launching RSA ClearTrust Entitlement Manager

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000025403
Applies ToRSA ClearTrust
RSA ClearTrust Entitlements Manager (Admin GUI)
Microsoft Windows NT 4.0
Microsoft Windows 2000
IssueError: "Error GUI-00022  The Entitlement Server might be down" when launching RSA ClearTrust Entitlement Manager
CauseEntitlement Server may not have started, or cacerts file has not been updated.
ResolutionCheck Your NT Services to make sure the Entitlement Server Service is started. If you have not yet replaced the cacerts file on your system, contact RSA Security Customer Support to request the hot fix referenced in the solution:

Entitlement Manager fails with a RuntimeRemoteException
Legacy Article IDa8323

Attachments

    Outcomes