000018954 - Error: 'File(s) failed to self-register: rsacookieapi.dll'

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000018954
Applies ToRSA ACE/Agent 4.4.3
Microsoft Windows 2000
IssueError: "File(s) failed to self-register: rsacookieapi.dll"
CauseIf IIS is running during the upgrade, or if other components (for example, Local access authentication) of the RSA ACE/Agent are active, the registration process for the ActiveX control that provides the third-party cookie API might fail.        
ResolutionIf you see this message during the installation process, manually register the control by executing the command regsvr32 %windir%\system32\rsacookieapi.dll after rebooting the system.
Legacy Article IDa4518