000013832 - SID Blackberry Software Token VPN lauches with: Error starting SecurID: Module 'SecurID-1' not found (OK)

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000013832
Applies ToBlackBerry
RSA SecurID Software Token 3.0.2
IssueInstallation to the device of 3.0.2 VPN client was via BES Push operation
ResolutionThe problem was wrong files were installed. To install the VPN client, copy only the 2 files in the bb302\vpn folder to be indexed, then pushed by the BES server.
Legacy Article IDa45036