000020948 - Error: 'inst-forms/apply-acl.xuda page cannot be found' while installing Keon Registration Authority; install fails

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000020948
Applies ToKeon Registration Authority 6.5.1
Microsoft Windows 2000 Advanced Server SP4
IssueError: "inst-forms/apply-acl.xuda page cannot be found" while installing Keon Registration Authority; install fails
Critical Basic Constraints with unlimited path length configured for jurisdiction
Cause
KCA and KRA understood unlimited path length to actually be 0. This meant that the path length could only be 0.
Resolution
Use build 222 of the CA and build 222 of the RA. These builds configure unlimited to have a value of 10. Please note that you need to use both the fix on the CA (a drop-in) and the RA (a complete build).

NOTE: Ensure the web browser has been set to default values, that the CA is in the trusted sites (both using Fully Qualified Domain Name and Short Name), and the Trusted Sites is set to default level. Also ensure the browser cache has been flushed, and restart the browser.
Legacy Article IDa19650

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