000021410 - Error: 'Invalid syntax' due to invalid DCOM_API folder permissions in RSA ClearTrust 5.5.2

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021410
Applies ToRSA ClearTrust 5.5.2
Microsoft Windows 2000 SP3
J-Integra 1.5.2 SB005
IssueError: "Invalid syntax" due to invalid DCOM_API folder permissions in RSA ClearTrust 5.5.2
Utilizing the GetObject relating to the CTJavaAPI object  generates the following error:

error '800401e4'
Invalid syntax
/global/menuCT.asp, line 75 -> connexDescr = GetObject("CTJavaAPI:sirrus.connect.ConnectionDescriptor");
J-integra.log shows the following:

1093879029906 +: Unknown6 received an unfragmented request with call ID 3409

1093879029906  : IOXIDResolver::SimplePing request received on set id: 1093464722109

1093879029906 *: IOXIDResolver::SimplePing request received on unknown set id: 1093464722109
If changing GetObject to Server.CreateObject, you get the following:

Server object error 'ASP 0178 : 80070005'
Server.CreateObject Access Error
/global/menuCT.asp, line 74 -> The call to Server.CreateObject failed while checking permissions. Access is denied to this object.
CauseThe DCOM_API folder does not have the correct folder permissions
ResolutionTo correct this issue, ensure that the users who require access to the DCOM_API folder have appropriate folder permissions (e.g. read, write, full, etc.).
Legacy Article IDa22836