000021374 - Error: 'No strategy for target: isAdministrativeUser' while listing users in RSA ClearTrust 5.5.2 Entitlements Manager

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021374
Applies ToRSA ClearTrust 5.5.2
Apache Tomcat 4.1
Microsoft Windows Server 2003
IssueError: "No strategy for target: isAdministrativeUser" while listing users in RSA ClearTrust 5.5.2 Entitlements Manager
When listing ClearTrust users, the screen returns blank and does not list any users
Tomcat logs show the following:

javax.servlet.ServletException: No strategy for target: isAdministrativeUser : No strategy for target: isAdministrativeUser
 at org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:533)
 at org.apache.jsp.ListUsers_jsp._jspService(ListUsers_jsp.java:826)
 at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:137)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
 at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:210)
 at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:295)
 at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:241)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:247)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
 at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:256)
Eserver log shows:

sequence_number=6,2004-08-20 16:10:52:241 EDT,conn=2,op=23,messageID=-1,ip=127.0.0.1,uname=admin,msg=Unknown event,result=5,etime=20ms,exception=sirrus.util.strategy.StrategicException: No strategy for target: isAdministrativeUser : No strategy for target: isAdministrativeUser
Cause
The admingui.war file version is not compatible with the cleartrust.jar file version. The admingui.war file is an older version than the corresponding cleartrust.jar file, and an incompatibility exists for Admin GUI operation.
ResolutionThis issue is resolved in hot fix 5.5.2.33 for RSA ClearTrust Servers. Contact RSA Security Customer Support to request this hot fix, or request the latest fix level that includes the newest cleartrust.jar and admingui.war file. Review the provided Readme file for installation instructions.
Legacy Article IDa22696

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