000021251 - Error: 'No trusted mode' in RADIUS debugging log in RSA ACE/Server 5.2

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021251
Applies ToRSA ACE/Server 5.2
Microsoft Windows 2000 Professional SP4
IssueError: "No trusted mode" in RADIUS debugging log in RSA ACE/Server 5.2
"no trusted mode" message in the debugging log.

dius/ace_radius/ace_radius_dbapi.cpp(133): Preparing...
adius/ace_radius/ace_radius_dbapi.cpp(150): Connecting...
adius/ace_radius/ace_radius_dbapi.cpp(208): Connected successfully.
adius/ace_radius/ace_radius_database.cpp(1748): Search for challenge profile
adius/ace_radius/ace_radius_dbapi.cpp(1357): No challenge profile found.
adius/ace_radius/ace_radius_garbage.cpp(61): Cleaned main hash.
adius/ace_radius/ace_radius_garbage.cpp(61): Cleaned main hash.

dius/ace_radius/ace_radius_garbage.cpp(61): Cleaned main hash.
adius/ace_radius/ace_radius_receive.cpp(174): Received auth packet
adius/ace_radius/ace_radius_database.cpp(416): Attribute 1 Length 9
adius/ace_radius/ace_radius_database.cpp(416): Attribute 2 Length 18
adius/ace_radius/ace_radius_database.cpp(416): Attribute 4 Length 6
adius/ace_radius/ace_radius_database.cpp(416): Attribute 5 Length 6
adius/ace_radius/ace_radius_dbapi.cpp(384): Get NAS Secret - Start.
adius/ace_radius/ace_radius_dbapi.cpp(504): No trusted mode
adius/ace_radius/ace_radius_dbapi.cpp(513): Search by address (172.26.1.240)
adius/ace_radius/ace_radius_dbapi.cpp(557): Found client right away.
adius/ace_radius/ace_radius_dbapi.cpp(618): Got secret.
adius/ace_radius/ace_radius_database.cpp(704): Request ID of received packet 25
adius/ace_radius/ace_radius_auth.cpp(560): Failed to init request

adius/ace_radius/ace_radius_dbapi.cpp(504): No trusted mode
adius/ace_radius/ace_radius_dbapi.cpp(513): Search by address (172.26.1.240)
adius/ace_radius/ace_radius_dbapi.cpp(557): Found client right away.
adius/ace_radius/ace_radius_dbapi.cpp(618): Got secret.
adius/ace_radius/ace_radius_database.cpp(704): Request ID of received packet 27
adius/ace_radius/ace_radius_auth.cpp(567): Request is OK
adius/ace_radius/ace_radius_auth.cpp(574): Retransmitting request to ourselves.
adius/ace_radius/ace_radius_auth.cpp(181): Client address 172.26.1.240
adius/ace_radius/ace_radius_auth.cpp(707): Authentication failed.
ResolutionTo correct this issue, verify that host files on the ACE/Server and VPN box are defined correctly, or that DNS name resolution is used:

1. Make sure the length of the shared secret defined does not exceed the RADIUS vendor's specification. If not sure, shorten it.

2. Reboot the VPN box and ace services
Legacy Article IDa21894

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