000021571 - Error: 'External db not operational' in RSA Authentication Manager 6.0

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021571
Applies ToRSA ACE/Server
RSA Authentication Manager
CiscoSecure ACS Appliance
IssueError: "External db not operational" in RSA Authentication Manager 6.0
CauseRSA ACE/Server or Authentication Manager RADIUS daemon not running
ResolutionTo correct this issue, start the Authentication Manager Windows RADIUS daemon on the Authentication Manager 6.0. For information on the Cisco ACS Appliance see the following link: http://rsasecurity.agora.com/rsasecured/guides/imp_pdfs/Cisco_ACSApplianceV3.2.pdf.
Legacy Article IDa23712

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