000021661 - Error: 'Failed to execute a database operation' when starting RSA SecurID Web Express

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021661
Applies ToRSA SecurID Web Express 1.2
Microsoft Windows 2000 Server SP3
Microsoft Access
IssueError: "Failed to execute a database operation" when starting RSA SecurID Web Express
When starting Web Express, the JRun 'default-out.log' shows the following:

15:45:17 main Starting Initialization of ACE Client
15:45:17 main ACE Client Initialization Complete
15:45:18 main Failed to init Archive connection pool: General error
15:45:18 main General error
15:45:18 main WburCorInit: Failed to execute a database operation. Contact your administrator. General error
15:45:18 main Initialization failed due to Failed to execute a database operation. Contact your administrator. General error
15:45:18 main java.lang.Exception: Failed to execute a database operation. Contact your administrator. General error
              at com.rsa.wbur.core.WburCoreInit.init(WburCoreInit.java:64)
              at WburInit.init(WburInit.java:392)
Resolution
From the ODBC configuration area in Start Menu --> Programs --> Administrative Tools --> Data Sources (ODBC), go to the "System DSN" tab. Under the "System Data Sources" section, check the "Name" and "Driver" of the DB sources as follows:

               Name                                       Driver
    RSAWE_Archive_Database               Microsoft Access Driver(*.mdb)
    RSAWE_Transaction_Database        Microsoft Access Driver(*.mdb)
Legacy Article IDa24150

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