000021324 - Error: 'It doesn't appear that the BlackBerry software is installed on this machine. Exiting...'

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021324
Applies ToBlackBerry API updater
RSA SecurID Software Token for BlackBerry Handhelds
IssueError: "It doesn't appear that the BlackBerry software is installed on this machine. Exiting..."
CauseRunning a newer version of BlackBerry handheld / desktop device
ResolutionContact your wireless Carrier Support for the proper "System Software" and install into the BlackBerry Desktop Software.

The API updater provided with RSA SecurID Software Token for BlackBerry can update BlackBerry versions 3.6.0, 3.6.1. 3.7.0. RSA Security has specifically qualified the devices 6710, 6750, 6510, 6210, and 5810 which use the 3.6.0 API updater. You can check if your Desktop Software has your DEVICE SYSTEM SOFTWARE as follows:

1. Open Desktop Manager

2. Click on Help from the menu

3. Select About Desktop Manager

4. Click the Handheld Software Tab. You should see version information displayed. If not, contact your wireless carrier.

See http://www.blackberry.com/support/downloads/aws/ for newer devices and the version they run.
Legacy Article IDa22386

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