000021987 - Error: 'getSignatureInfo returns 1412 (Invalid certificate format)' with some certificates in RSA Keon e-Sign

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021987
Applies ToRSA Keon e-Sign 1.6
ES_DistinguishedName.processDN() returns 1504 with some certificates
IssueError: "getSignatureInfo returns 1412 (Invalid certificate format)" with some certificates in RSA Keon e-Sign
Problem seems to occur with some specific certificates only, possibly containing spaces in the SN
ResolutionIf you're seeing the error "1412 (Invalid certificate format)" or the API method ES_DistinguishedName.processDN() returns as result 1504, you're likely experiencing the issue corrected in the newest RSA Keon e-Sign build. An issue with a routine which checks the SN for validity was found in all releases of e-Sign prior to 1.6 build 7. The issue is fixed in e-Sign 1.6 build 7 and newer builds.

Please contact RSA Security Customer Support to obtain the latest build of e-Sign.
Legacy Article IDa25999