000022039 - Error: 'null; nested exception is: java.lang.NullPointerException' in RSA Federated Identity Manager (FIM) 2.5

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000022039
Applies ToRSA Federated Identity Manager (FIM) 2.5
Microsoft Windows 2000 SP4
IssueError: "null; nested exception is: java.lang.NullPointerException" in RSA Federated Identity Manager (FIM) 2.5
After RSA ClearTrust authenticates to AP-protected resource and user clicks the ISX link, the following error appears in web browser:

Error 500 - Internal Server Error

The server encountered the following unexpected condition: Error in RSA Federated Identity Manager: Error encountered in Asserting Party servlet: com.rsa.csf.common.exceptionbase.CsfApplicationException: Unable to complete SAML SSO due to an unexpected error: null; nested exception is: java.lang.NullPointerException
CauseCorrupted configuration within the SAML configuration GUI
ResolutionTo correct this issue, restore the last known working SAML configuration from backup file, or reinstall RSA Federated Identity Manager (FIM) and set up initial configuration within the SAML configuration GUI.
Legacy Article IDa29490

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