000014062 - RSA Authentication Manager 7.1 Service Pack 4 installation on Red Hat Enterprise Linux 5.x fails

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000014062
Applies ToRSA Authentication Manager 7.1 Service Pack 4
Red Hat Enterprise Linux 5.x
IssueInstall, com.installshield.rsa.am.event.dialog.console.PanelDestinationConsoleImpl, err, null (Sep 8, 2011 4:02:27 PM), Install, com.installshield.wizardx.panels.CustomDialog, err, java.lang.NoClassDefFoundError
STACK_TRACE: 17
java.lang.NoClassDefFoundError
at com.rsa.installfwrk.common.utils.ManageSecretProperties.(ManageSecretProperties.java:30)
at com.installshield.rsa.am.event.dialog.common.PanelMethodsCommon.initializeProperties(PanelMethodsCommon.java:46)
at com.installshield.rsa.am.event.dialog.common.PanelMethodsCommon.getProperty(PanelMethodsCommon.java:88)
at com.installshield.rsa.am.event.dialog.common.PanelDestinationCommon.getPreviousInstallLocation(PanelDestinationCommon.java:247)
at com.installshield.rsa.am.event.dialog.common.PanelDestinationCommon.queryEnterDestination(PanelDestinationCommon.java:96)
at com.installshield.rsa.am.event.dialog.console.PanelDestinationConsoleImpl.queryEnterDestination(PanelDestinationConsoleImpl.java:22)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.installshield.event.ActionSequenceEngine$ActionTask.invokeJavaMethod(Unknown Source)
at com.installshield.event.ActionSequenceEngine$ActionTask.executeAction(Unknown Source)
at com.installshield.event.ActionSequenceEngine$ActionTask.run(Unknown Source)
at com.installshield.event.ThreadPool.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

RSA Authentication Manager 7.1 SP4 Installer loops with this message:

----------------------------------------------
RSA Authentication Manager 7.1 SP4 - Installer

RSA Authentication Manager Install Location

Please specify a directory or press Enter to accept the default location.

Destination Directory
----------------------------------------------

CauseThe hostname of the Red Hat Enterprise Linux was not resolvable.
ResolutionA workaround for name resolution is to add the hostname of the Red Hat Enterpise Linux to the local hosts file which resides in the /etc folder. Alternatively, correct the name resolution with DNS.
Notesrpc *must* be running on Red Hat Enterprise Linux - use the 'rpcinfo -p' command to check running services ('portmapper', 'status' and sometimes 'nlockmgr')
Legacy Article IDa64974

Attachments

    Outcomes