000022231 - Error: 'NullPointerException' in RSA ClearTrust Agent log file

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000022231
Applies ToRSA ClearTrust 5.5.3 Authorization Server (AServer)
Microsoft Windows Server 2003
RSA ClearTrust Agent 4.6 for Microsoft Internet Information Services (IIS)

RSA ClearTrust Agent 4.6 for Microsoft Internet Information Services (IIS) generates the following error message in <info> level:

<Info> - Result map: EXCEPTION_TYPE\nSERVER_ERROR\nEXCEPTION_MESSAGE\njava.lang.NullPointerException\
\n\tat sirrus.authserver.AuthorizationAPI.setCallbackContext(AuthorizationAPI.java:2122)\
\n\tat sirrus.authserver.AuthorizationAPI.doAuthorization(AuthorizationAPI.java:1693)\
\n\tat sirrus.authserver.AuthorizationAPI.authorize(AuthorizationAPI.java:658)\
\n\tat sirrus.authserver.TCPServerAPIAdaptor.authorize(TCPServerAPIAdaptor.java:98)\
\n\tat sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)\
\n\tat sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)\
\n\tat sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)\
\n\tat java.lang.reflect.Method.invoke(Method.java:324)\
\n\tat sirrus.util.io.rpc.FunctionMapping.createObjectFromFunctionNode(FunctionMapping.java:112)\
\n\tat sirrus.util.io.rpc.BasicDomainMapper$7.map(BasicDomainMapper.java:249)\
\n\tat sirrus.util.io.rpc.NodeToObjectMapper.map(NodeToObjectMapper.java:41)\
\n\tat sirrus.util.io.rpc.BasicDomainMapper.convertFunctionNodeToObject(BasicDomainMapper.java:238)\
\n\tat sirrus.util.io.rpc.fope.FunctionNode.convertToObject(FunctionNode.java:57)\
\n\tat sirrus.util.io.rpc.BasicDomainMapper.convertNodeToObject(BasicDomainMapper.java:220)\
\n\tat sirrus.util.io.rpc.RPCManager.invokeLocalProcedure(RPCManager.java:138)\
\n\tat sirrus.authserver.MuxRequestThreadPool$MuxWorkerThread.run(MuxRequestThreadPool.java:293)\
\n
IssueError: "NullPointerException" in RSA ClearTrust Agent log file
Users are unable to authenticate
The AServer generates the following error message in standard output:

10:24:48:439 [*] [MUXWORKER-10] - RPCManager.invokeLocalProcedure(): Exception in myDomainMapper.convertNodeToObject()
10:24:48:439 [*] [MUXWORKER-10] - java.lang.NullPointerException
This error occurs if the AServer is configured for location class but the agent has no location class set in the webagent.conf file. If you have anything defined in the aserver.conf for location class only, agents configured for location class can use that AServer:

    cleartrust.aserver.location_class=primary
ResolutionTo correct this issue, ensure that a valid location class is entered in the webagent.conf file:

    cleartrust.agent.location_class_priority=primary,secondary
Legacy Article IDa27655

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