000023235 - Error: 'HTTP Status 500' after logging into FIM Administration Console

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000023235
Applies ToRSA Federated Identity Manager (FIM) 2.6
IssueError: "HTTP Status 500" after logging into FIM Administration Console
Stack trace in browser contains "root cause java.net.UnknownHostException:"
CauseNAT between the FIM Server and the FIM Administration Console
ResolutionThe hostname of the FIM Server must be resolvable at the server hosting the FIM Administration Console. This may be the translated address of the FIM Server (the actual IP of the FIM Server is not compared with the resolved IP).
Legacy Article IDa32880

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