000024797 - Error: 'Error: X is undefined' in RSA SecurID Web Express

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000024797
Applies ToRSA SecurID Web Express 1.0
Microsoft Internet Explorer
Microsoft Windows 2000 Server
IssueError: "Error: X is undefined" in RSA SecurID Web Express
Error occurs in more than one place, including Token Request Page and Set Pin page
ResolutionTo correct this issue, locate the files useridandpasscode.htm and userid.htm in the system\acecInt directory and change:

    var w = screen.width - 48;

to read as follows:

    var x = screen.width - 48;
Legacy Article IDa15127