000022747 - Error: 'Problem processing request: message is 'Authentication Failure: 0 Access Denied.'' in RSA ACE/Server Quick Admin; unable to authenticate after installation

Document created by RSA Customer Support

on Jun 16, 2016•Last modified by RSA Customer Support

on Apr 21, 2017

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Article Number	000022747
Applies To	RSA ACE/Server RSA ACE/Server Quick Admin
Issue	Error: "Problem processing request: message is "Authentication Failure: 0 Access Denied."" in RSA ACE/Server Quick Admin; unable to authenticate after installation
Resolution	To correct this issue, confirm that the version of Quick Admin is the same as the version of ACE/Server.
Legacy Article ID	a24588

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