000022858 - Error: 'PASSWORD.FAILED_COUNT contains a negative value' in RSA ClearTrust

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000022858
Applies ToRSA ClearTrust 5.5.3
SQL datastore
IssueError: "PASSWORD.FAILED_COUNT contains a negative value" in RSA ClearTrust
Logon failure count is negative
Some RSA ClearTrust users are given additional attempts to guess the correct password before the account is locked
CauseUnder some circumstances, the value of PASSWORD.FAILED_COUNT may be negative. A side effect is that a user is given additional attempts to enter a failed password before an RSA ClearTrust account is locked.

NOTE: This issue applies only if a password policy with an active lockout policy has been configured
ResolutionThis issue is resolved by a hot fix for RSA ClearTrust 5.5.3. Contact RSA Security Customer Support to request hot fix, or request the latest fix level (which is cumulative, and includes fixes from all previous fix levels).
Legacy Article IDa30703