000020381 - Error: 'sirrus.keyserver.KeyMessageHandler$InvalidKeyRequestException: Request cannot be decrypted  checkPreviousSecret' in dispather.log

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000020381
Applies ToRSA ClearTrust 5.0.1 Authorization Server (AServer)
RSA ClearTrust Agent for iPlanet
RSA ClearTrust Agent 3.0.1 for Sun ONE 4.1
IssueError: "sirrus.keyserver.KeyMessageHandler$InvalidKeyRequestException: Request cannot be decrypted, checkPreviousSecret" in dispather.log
CauseWrong cleartrust.agent.key_client_name in webagent.conf
ResolutionThis error will appear if the cleartrust.agent.key_client_name or secret key specified in the agent's configuration file (webagent.conf) is incorrect. Specifically, it's defined with a name of a valid key_client in the ClearTrust server's KeyServer.sec file, but not the correct name or secret key for this particular agent.
Legacy Article IDa16332