000024717 - Error: 'Insufficient memory available to run setup' while installing RSA ACE/Agent 5.6; InstallShield installer fails

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000024717
Applies ToRSA ACE/Agent 5.6 for Windows
Microsoft windows
InstallShield
Machine has more than 2 GB of RAM
IssueError: "Insufficient memory available to run setup" while installing RSA ACE/Agent 5.6; InstallShield installer fails
CauseInstallShield has problems determining the amount of free memory when the client machine has more than 2 GB of RAM. This will be resolved in a later version.
ResolutionTo correct this issue, edit the boot.ini file on the machine where you are trying to install the Agent. The file may look like the following:

[boot loader]
timeout=30
default=multi(0)disk(0)rdisk(0)partition(1)\WINNT
[operating systems]
multi(0)disk(0)rdisk(0)partition(1)\WINNT="Microsoft Windows 2000 Server" /fastdetect /3GB

Remove the /3GB from the end of the line above, then the install should proceed normally. When complete, restore this setting.
Legacy Article IDa22201

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