000024972 - Error: 'Logon failed' when authenticating to RSA ClearTrust 5.5.3 Entitlements Manager

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000024972
Applies ToRSA ClearTrust 5.5.3
Microsoft Windows Server 2003
Apache Tomcat
IssueError: "Logon failed" when authenticating to RSA ClearTrust 5.5.3 Entitlements Manager
CauseAuthentication credentials entered at RSA ClearTrust 5.5.3 Entitlements Manager logon page are not correct
ResolutionTo correct this issue, ensure the credentials entered at the RSA ClearTrust Entitlements Manager logon page are for a valid RSA ClearTrust administrator user.
Legacy Article IDa26184

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