000025284 - Error: 'Failed to login to database' while running RSA ACE/Server Administration API

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025284
Applies ToRSA ACE/Server Administration API
IssueError: "Failed to login to database" while running RSA ACE/Server Administration API
ResolutionTo correct this issue, follow these steps:

1. Verify that the user is a realm administrator for the ACE/Server

2. Verify that the permissions on the files and directories are correct

3. Verify that the environment variables are set up correctly, e.g. DLC, TCL_HOME, TCL_LIBRARY, TK_LIBRARY

4. Run 'sdsetup -config' to reset ownership and permissions on all files
Legacy Article IDa992

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