000021293 - Error: 'Synchronization failed. Try again later. Error Code:0x80070057' when using Microsoft ActiveSync with RSA ACE/Agent 5.2 for Web

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000021293
Applies ToMicrosoft Windows Server 2003
Microsoft Windows 2000 Server
Microsoft Exchange Server 2003
Microsoft Internet Information Server (IIS) 6.0
Microsoft ActiveSync hosted on Microsoft Exchange 2003 and Windows Server 2003
RSA ACE/Agent 5.2 for Web
Microsoft Windows Pocket PC 2003
Microsoft Windows Pocket PC 2003 Phone Edition
IssueError: "Synchronization failed. Try again later. Error Code:0x80070057" when using Microsoft ActiveSync with RSA ACE/Agent 5.2 for Web
When initiating synchronization between the Pocket PC device and ActiveSync server, user is prompted for SecurID authentication credentials. After entering the correct credentials, the screen displays "SecurID authentication succeeded". User then presses "Continue" on the RSA SecurID Success screen, and it defaults back to the ActiveSync screen and appears to start retrieving messages. However, it fails with error:"Synchronization failed. Try again later. Error Code:0x80070057".
CauseThere is a character limitation in IIS 6.0 that prevents administrators from entering the appropriate information into the custom header variable dialog. This variable information is used to differentiate between SecurID and Microsoft authentication headers. Using Exchange Server 2003 when IIS 6.0 is front-ending the ActiveSync connection will fail with a synchronization error when SecurID Authentication is enabled.
ResolutionA hot fix is available to resolve this issue. Please contact RSA Security Customer Support for a hot fix with reference number tst00041229.
Legacy Article IDa22014

Attachments

    Outcomes