000018035 - Test Authentication with RSA ACE/Agent for Microsoft Windows prompts user to authenticate twice

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000018035
Applies ToRSA ACE/Agent for Windows
Microsoft Windows
IssueTest Authentication with RSA ACE/Agent for Microsoft Windows prompts user to authenticate twice
Dr. Watson errors during test authentication with RSA ACE/Agent for Microsoft Windows
Test Authentication error:  "DR.Watson:  The application., generated an application error. The error occurred on 2/25/99 @ 8:46:50.46 The exception generated was c0000005 at address 00000000{<nosymbolic>}
CauseThis error message has been interpreted to mean that ACE/Agent files have been corrupted
ResolutionThe recommended fix for this problem is to de-install and then re-install the ACE/Agent.
Legacy Article ID1.0.540757.2198420

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