000019950 - The inserted smart card is not from the cardset 'Corporate'  Please insert the correct smart card.

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000019950
Applies ToKeon Certificate Authority 6.5
nCipher Hardware Security Module
Sun Solaris 2.8
Microsoft Windows 2000
IssueThe inserted smart card is not from the cardset "Corporate", Please insert the correct smart card.
The correct card has been entered
Unable to recognize OCS cardset or PIN
CauseIn two known instances, the Keon Certificate Authority fails to be able to recognize the correct card and will give the stated error:

- If the wrong PIN was entered, then on being given a warning the correct PIN was entered
- If the incorrect card was inserted before proceeding to the point where a PIN is requested

These faults are not consistent, but the behavior may be observed in some instances. After an initial failure, an attempt to use the correct card with the correct PIN will fail.
ResolutionThe Keon Certificate Authority should be stopped and restarted. RSA Security is aware of these faults are investigating the causes. It is expected that they will be fixed in a future maintenance release for version 6.5.
Legacy Article IDa14694

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