000021750 - The 'reload day files' taskbar icon does not show up in RSA Authentication Agent 6.0 for Windows

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021750
Applies ToRSA SecurID authentication on Microsft Windows client is working correctly
RSA Authentication Agent 6.0
RSA SecurID for Microsoft Windows
IssueThe "reload day files" taskbar icon does not show up in RSA Authentication Agent 6.0 for Windows
Client cannot obtain day files for offline authentication
RSA Authentication Agent icon does not appear at the bottom right side of the screen
ResolutionOn the Authentication Manager server, ensure that the minimum passcode length for offline authentication is not set too high. If you have a 6-digit token and users can use 4-digit PINs, then the minimum passcode length is 10.

You can set the minimum passcode length for offline authentication in the Authentication Manager 6.0 GUI by navigating to Start Menu --> Control Panel --> System --> System Configuration --> Edit Offline Auth Config menu. Then, change the value for the "Require PIN + Tokencode entry to be at least ..." field.
Legacy Article IDa24834

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