000018497 - Error: 'The page cannot be found' appears after installing virtual Web server in IIS (when trying to access protected resource on a virtual Web server in IIS and expecting ClearTrust login page)

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000018497
Applies ToMicrosoft Windows 2000
Microsoft Internet Information Server (IIS) 5.0
RSA ClearTrust Agent 3.0.1 for Microsoft IIS
IssueError: "The page cannot be found" appears after installing virtual Web server in IIS (when trying to access protected resource on a virtual Web server in IIS and expecting ClearTrust login page)
The browser also shows: HTTP 404 - File not found
Resolution
To correct this issue, open the IIS screen and click on the virtual Web server. On the right-hand panel, check if the virtual directory called 'cleartrust' is present. If the virtual directory called 'cleartrust' is present, check if the 'path' is correct. If 'cleartrust' virtual directory is not present, create the virtual directory and make sure the 'path' is pointing to the 'htdocs' directory of the IIS agent installation. For example:
   cleartrust     C:\Program Files\RSA\IIS Agent\htdocs
Legacy Article IDa19705

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